Consumer Tips

PROTECTING YOURSELF IN A COMPLEX MARKETPLACE — Our researchers and attorneys provide key tips for how you can shop for the best bank, get the best car loan, protect against identity theft, and more.

The Best Ways to Protect Yourself

Being a consumer in today’s marketplace can be tough. Financial decisions in particular often require navigating a torrent of misleading advertisements and pages of jargon-filled small print. Even the simplest choices — everyday financial decisions like opening a credit card, creating a bank account, applying for a loan, or sorting through cell phone contracts — can take time, energy and knowledge that too many of us don’t have.
   
Many financial institutions don’t set out to make it easier for their customers:

  • 1 out of every 20 Americans — millions of consumers — have errors on their credit reports significant enough to raise their rate on loans.
  • Financing cars through dealerships costs consumers more than $25.8 billion in additional hidden interest.
  • From 2005 to 2010, identity theft rose by 33%. In 2012, an estimated 12.6 million Americans became victims. That is 1 victim every 3 seconds. 
  • Banks made around $11 billion in overdraft fees in 2015, fees they pitched as “overdraft protection” but actually cost consumers more.

Despite these practices, there are ways to protect yourself. We want to help. This is why we’ve created the following tip sheets based on common complaints to the Consumer Financial Protection Bureau and the Federal Trade Commission. Read on. Protect yourself from becoming a statistic.

File a complaint if you have a problem

For all sorts of everyday consumer problems, there are government resources that can help. Federal agencies like the Consumer Financial Protection Bureau and Consumer Product Safety Commission exist to protect us from unfair or dangerous products. Submitting complaints to government agencies can help resolve your problem AND it helps these agencies hold companies accountable for unfair practices. For more information, consult our tip sheet on the subject, which includes information on how to contact the CFPB with financial complaints, the CPSC with toy and other product safety complaints, the NHTSA with car safety complaints, and DOT with air travel complaints: How to File a Consumer Complaint and Use Government Databases.

Keeping Track of Your Money:

Credit Reports, Credit Scores, and Identity Theft:

Common Consumer Problems:

Please note that these tips are not intended as, nor should they be construed as, legal advice. If you need legal advice dealing with a consumer problem, consult an attorney.

Issue updates

News Release | Maryland PIRG Foundation | Consumer Protection

Today’s Equifax News Beyond Troubling

The Equifax breach was already so bad for so many reasons. Reports today that Equifax failed to install Apache Struts security updates it was told about two months before its breach are beyond troubling.

> Keep Reading

Statement on Unilever Starting to Disclose Fragrances via SmartLabel

Statement from Maryland PIRG Foundation Toxics Advocate Dev Gowda on Unilever Starting to Disclose Fragrances via SmartLabel

> Keep Reading
Blog Post | Consumer Protection

Consumer Tips and FAQ about the Equifax Breach | Mike Litt

Hackers gained access to the personal data of over 145 million Americans in the Equifax breach. Here are some recommended actions consumers can take to protect themselves and answers to frequently asked questions.

> Keep Reading
News Release | Maryland PIRG Foundation | Consumer Protection

EQUIFAX OFFERS INCOMPLETE PROTECTION AFTER BREACH: ADVOCATES SUGGEST WHAT ELSE CONSUMERS CAN DO

Consumers should know the risks and limits of what Equifax is offering and consider getting credit freezes with all three national credit bureaus instead.

> Keep Reading
News Release | Maryland PIRG Foundation | Consumer Protection

Equifax Breach Puts Millions at Risk of New ID Theft

The Equifax breach affecting over 140 million Americans appears to be the largest of its kind and is beyond troubling. The types of stolen information, including social security numbers and dates of birth, can be used to commit new account identity theft against all of these people. Additionally, stolen credit cards affecting over 200,000 people in this breach can also be used to commit existing account identity theft. 

> Keep Reading

Pages

News Release | Maryland PIRG Foundation | Consumer Protection

New report from leading consumer group shows millions are victims of aggressive tactics from medical debt collectors

Washington, DC - A leading consumer group, Maryland PIRG, released the ninth in a series of reports that review complaints to the Consumer Financial Protection Bureau (CFPB). The latest report explores consumer complaints about medical debt, a major source of problems for consumers, since medical debt items on credit reports are often wrong or about the wrong consumer. The report also demonstrates the need to defend the CFPB from partisan and special interest attacks.

> Keep Reading
News Release | Consumer Protection

Unilever: Go Toxic-Free

On Valentine’s Day, consumer groups thank Unilever for great first step in disclosing fragrance ingredients and call on personal care giant to go toxic-free.

> Keep Reading

Statement on Procter & Gamble’s New Preservative Tracker in Personal Care Products

Personal care product giant Procter & Gamble (P&G) recently unveiled a new preservative tracker, which lets consumers know which preservatives are included in various categories of P&G’s products, such as baby wipes, skin care, and hair care products. Consumers can search the tracker by ingredient or by product type.

> Keep Reading
News Release | Maryland PIRG Foundation | Consumer Protection

Big Banks Make Billions on Overdraft Fees

“Banks that relied most heavily on overdraft revenue had more complaints to the Consumer Financial Protection Bureau in the complaint category “account funds being low,” said Maryland PIRG Director Emily scarr. “It’s clear that we need to protect a strong CFPB to make sure banks are following the law.”

> Keep Reading
News Release | Maryland PIRG Foundation and U.S. PIRG Education Fund | Consumer Protection

Report: Analysis of Payday Complaints Reveals Need for Stronger Federal Protections

Baltimore - Consumer complaints about payday loans to the Consumer Financial Protection Bureau (CFPB) show a critical need for strengthening the agency’s proposed rule to rein in payday loans and other high-cost lending, according to a report released today by the Maryland PIRG Foundation.

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Report | Maryland PIRG Foundation | Consumer Protection, Financial Reform

Big Banks, Big Complaints

This report is the first of several that will review complaints to the CFPB nationally and on a state-by-state basis. In this report we explore consumer complaints about bank accounts and services with the aim of uncovering patterns in the problems consumers are experiencing with their banks.

> Keep Reading
Report | Maryland PIRG Foundation | Consumer Protection

Prescription for Danger

Prescriptions are regularly compounded at pharmacies, after a doctor writes a prescription for a compounded drug. However, compounding pharmacies are increasingly behaving like pharmaceutical companies by producing drugs in bulk, despite the fact that they are not inspected or regulated like the pharmaceutical industry. Due to this lack of oversight, many compounding pharmacies have not adhered to safe manufacturing practices, and shown little regard for consumer safety.

> Keep Reading
Report | Maryland PIRG Foundation | Consumer Protection

TROUBLE IN TOYLAND

The enactment of the Consumer Product Safety Improvement Act (CPSIA) of 2008 made great strides in toy safety and strengthened the ability of the Consumer Product Safety Commission (CPSC) to protect consumers, including the littlest consumers—children. Although policymakers delayed implementation of its most stringent lead standard rules and enacted some narrow exceptions in 2011, on the whole the law has been protected from attempts to undermine it.

> Keep Reading
Report | U.S. PIRG Education Fund, Maryland PIRG Foundation | Consumer Protection, Financial Reform

BIG BANKS, BIGGER FEES

Over the last six months, state PIRG staff conducted inquiries at 250 bank and 116 credit union branches in 17 states and the District of Columbia and reviewed bank fees online in these and 7 other states. This report, “Big Banks, Bigger Fees: A National Survey of Fees and Disclosure Compliance,” examines the following questions:

 How easy is it for consumers to shop around? Are banks complying with the Truth In Savings Act, which requires disclosure of a schedule of account fees to prospective customers?

> Keep Reading
Report | U.S. PIRG Education Fund | Consumer Protection

TOTAL FOOD RECALL: UNSAFE FOODS PUTTING AMERICAN LIVES AT RISK

Despite government commitments to address the problem, food recalls are on the rise and our food safety systems are broken, according to a new report by U.S. PIRG. 

> Keep Reading

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Blog Post | Consumer Protection, Food

POULTRY INDUSTRY AND USDA WANTS TO PUT DANGEROUS CHICKEN ON YOUR PLATES. | Jenny Levin

The new USDA proposed poultry inspection rule is being hailed as a commonsense, cost-saving rule by OIRA and of course the poultry industry.  It will purportedly streamline antiquated poultry inspection requirements, allowing companies to choose a more flexible approach with five-year savings apparently in excess of $1 billion. But in reality the proposed rule might actually put more dangerous chicken on your plate. 

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