Consumer Protection

News Release | U.S. PIRG | Consumer Protection

We Commend CFPB For Adding Consumer Stories To Public Complaint Database

Yesterday, the CFPB published the first batch (7,700) of consumer narratives or stories to the Public Consumer Complaint Database it began in 2011. We've used the database to publish five reports (so far) analyzing complaint trends in markets ranging from credit cards to student loans but we have also long urged the voluntary addition of stories to the data fields. Now, consumers can learn if what happened to them happened to anyone else. Now, researchers can track which banks are more responsive to particular problems and which ignore their customers. A good resource is now an excellent resource.

Event 5/11 re new book on black box decisionmaking & consumers

By | Ed Mierzwinski
Senior Director, Federal Consumer Program

UPDATED TO CONFIRM CFPB Speaker. We are hosting an event Monday, 5/11, from 9am-noon ET to discuss a new book, The Black Box Society, with author Frank Pasquale. Click Keep Reading to RSVP to attend in person or to watch the livestream. While credit bureaus have long functioned as black box gatekeepers to opportunity, panelists will discuss the growing use of more and more, even less transparent black boxes to categorize consumers in the digital economy.

News Release | U.S. PIRG | Consumer Protection

PIRG Commends Release of Labor Dept.'s Proposed Rule To End Conflicted Retirement Advice

PIRG today commended the public release of the Department of Labor’s proposed rule that would strengthen the ability for Americans to save for retirement by addressing conflicts of interest that arise when brokers and financial advisers give retirement advice. Wall Street will fight the rule hard, because it requires them to put consumers first.

CFPB Begins Payday Regulation Push In Richmond

By | Ed Mierzwinski
Senior Director, Federal Consumer Program

We joined the CFPB in Richmond Thursday for a field hearing on a proposed rule to regulate payday lending and similar high-cost short-term loans. The CFPB's draft rule is comprehensive, covering a variety of loans, but it contains potential loopholes that we and other advocates will urge the bureau to close before it finalizes this important effort. Here's a short blog with some photos from Richmond.

CFPB Adds Consumer Stories to Public Complaint Database

By | Ed Mierzwinski
Senior Director, Federal Consumer Program

Today, the CFPB took a step to make its excellent public database of consumer complaints even better, by adding complaint narratives (stories), but only with the consumer's consent. It's a step we've long urged. It will enrich our research into the marketplace, help consumers make choices and help good-actor firms avoid bad practices by others.

Marylanders Tell Regulators: Reject the Exelon Takeover of Pepco

Marylanders from across the state registered their opposition to Exelon’s takeover of Pepco on the final day for public comment on the proposed merger before the Maryland Public Service Commission.

News Release | Maryland PIRG | Consumer Protection, Safe Energy

Regional Opposition to Exelon’s Takeover of Pepco Is Strong

Maryland PIRG joined organization from DC, MD, and DE today to oppose the Exelon Pepco merger. Read Emily Scarr's statement.

Report | Maryland PIRG Foundation | Consumer Protection

Trouble in Toyland 2014

Among the toys surveyed this year, we found numerous choking hazards and five toys with concentrations of toxics exceeding federal standards. In addition to reporting on potentially hazardous products found in stores in 2014, this installment of the report describes the potential hazards in toys and children’s products.

News Release | Maryland PIRG Foundation | Public Health, Consumer Protection

Survey Finds Dangerous and Toxic Toys on Store Shelves

On Tuesday, December2nd, we're releasing Maryland PIRG’s 29h annual Trouble in Toyland report and list of dangerous toys. The report finds that despite improvements from recent product reforms, there are still dangerous toys on store shelves that pose a safety hazard. This year our report highlights potentially hazardous toys like toxic toys and choking hazards.

Report | U.S. PIRG | Consumer Protection

We Urge CFPB To Provide Mobile Financial Protections

Along with the Center for Digital Democracy, our co-investigator on a series of projects related to "big data" and financial opportunity, we've filed detailed comments to the CFPB regarding the need for strong consumer protections as more and more consumers use mobile financial services. We argue that "mobile technologies and services pose both opportunities and risks to consumers, their privacy, and to the kinds and price of services they are offered."

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