Consumer Protection

News Release | Maryland PIRG Foundation | Consumer Protection

Report: Spirit Is Most Complained-About Airline

The report, “The Unfriendly Skies: Five Years of Airline Passenger Complaints to the DOT” analyzes complaints to the U.S. Department of Transportation’s Aviation Consumer Protection Division about major U.S. airlines from 2009-2013. The report found that most complaints are about delayed or canceled flights, which were the top complaint category each year and have trended upward overall.

Report | Maryland PIRG Foundation | Consumer Protection

The Unfriendly Skies

Consolidation in the airline industry, along with pressures created by new security rules and the recent high cost of aviation gasoline, has changed the way we fly. It seems as if every consumer has an airline travel story—how they were trapped on the tarmac, tricked by fees, missed their connection, or lost their bag.

Issue | Food

Label GMO Foods

News Release | Maryland PIRG Foundation and Maryland PIRG Students | Consumer Protection

SURVEY SHOWS MARYLAND STUDENTS OPTING OUT OF BUYING TEXTBOOKS

Today, a survey released by Maryland PIRG and the Student Government Association at the University of Maryland shows that 65% of student consumers have opted out of buying a college textbook due to its high price, and nearly half say that textbook costs can dictate whether they take a course.

Report | Maryland PIRG Foundation | Consumer Protection

Fixing the Broken Textbook Market

This study demonstrates that despite recent steps forward in the marketplace, high textbook costs will continue to be a problem for students unless the cost of high-priced, new editions of college textbooks comes down.

Report | Maryland PIRG Foundation | Consumer Protection

Credit Cards, Consumer Complaints

This is the fourth in a series of reports that review complaints to the CFPB nationally and on a state-by-state level. In this report we explore consumer complaints about credit cards with the aim of uncovering patterns in the problems consumers are experiencing with their credit cards and documenting the role of the CFPB in helping consumers successfully resolve their complaints.

Target says "Oops, 70-110 million consumers hacked."

By | Ed Mierzwinski
Senior Director, Federal Consumer Program

Target is now saying that "a range of 70 million to 110 million people," not the original 40 million customers, had their credit or debit card numbers hacked in December. Even worse, Target is admitting that the database stolen included email addresses and phone numbers, which leaves consumers vulnerable to phishing attacks that could lead to identity theft, as if fraud on existing accounts wasn't enough. Here are some tips.

Toxic Toys

The 28th "Trouble in Toyland" report, released on Tuesday, summarized the various toys which could be harmful for children.

"Trouble in Toyland" report warns of toy hazards

Concerned about inadvertently stuffing the stockings with lead or other dangerous metals and chemicals? The Maryland Public Interest Research Group has just the study for you. Its "Trouble in Toyland" report -- the 28th annual toy-safety survey by U.S. PIRG and its state affiliates -- warns people to "be wary when shopping this holiday season." Though researchers have seen improvements over the years, they're still finding problems ranging from high levels of lead to choking hazards.

Toy Safety Concerns Outlined in Annual Report

Toxic chemicals, choking hazards and volume so loud it can damage hearing. You can find all three in toys that are on store shelves here in Maryland; something a state public interest group found after they took a closer look at the toys for sale locally.

Pages

Subscribe to RSS - Consumer Protection

Support us

Your tax-deductible donation supports Maryland PIRG Foundation's work to educate consumers on the issues that matter, especially when powerful interests are blocking progress.

Learn More

You can also support Maryland PIRG Foundation’s work through bequests, contributions from life insurance or retirement plans, securities contributions and vehicle donations.